Understanding the Dashboard

The Dashboard is the quickest way to understand current AgentWatch status,
recent aggregate performance, and active incidents.

Overall status

The status at the top combines active incidents with the latest health run:

• Healthy: the latest checks are healthy and there are no active warning or

critical incidents.

• Warning: at least one warning condition, acknowledged incident, or active

incident needs attention.

• Critical: at least one active incident has critical severity.
• Unknown: AgentWatch does not yet have enough information to determine a

reliable status.

Always check Last analytics sync and Last health check before acting on
the status. An old timestamp can mean the displayed state is no longer current.

Last 30 completed days

The KPI cards summarize the last 30 completed days. On the Free plan they
summarize the last 7 completed days and compare them with the 7 days before,
and a notice explains how to see more history.

• AI-referred revenue: aggregate Shopify sales attributed to an agentic

referring channel using last-click attribution.

• AI-referred sessions: aggregate sessions grouped by Shopify's agentic

referring channel.

• AI-referred orders: aggregate orders attributed to an agentic referring

channel using last-click attribution.

• Global Catalog search requests: Shopify-reported search activity for the

store's products in Global Catalog.

• Active incidents: incidents currently Open or Acknowledged.

The percentage badge compares the current period with the period of the same
length just before it:

• An upward arrow shows an increase.
• A downward arrow shows a decrease.
• A neutral badge shows no change.
• No previous-period comparison means one side of the comparison was not

available or did not provide a valid baseline.

An increase is not automatically good, and a decrease is not automatically an
incident. AgentWatch applies separate minimum-volume and anomaly rules before
opening incidents.

Channel performance

The table breaks down AI-referred sessions, orders, and revenue by the channels
reported by Shopify. Recognized labels include ChatGPT, Google AI Mode and
Gemini, Microsoft Copilot, and Shop. New channel values can appear as a new or
unknown channel instead of being discarded.

Orders and Revenue credit the AI channel that referred the visit, using
last-click attribution. Agent checkout orders and Agent checkout sales
count only sales the AI agent completed directly for the buyer. Shopify reports
agent checkout for Google AI Mode and Gemini, Microsoft Copilot, and Shop, but
not for ChatGPT, so ChatGPT shows No data in those columns.

The 7-day trend compares the most recent seven completed days with the
seven completed days before them. The Status column reflects active channel
incidents when present.

No data and a verified value of zero are different:

• No data means the metric was not available.
• 0 means a successful source reported no activity for that known channel

and period.

AgentWatch does not treat missing history as an outage.

AI-referred session trend

Use the 7, 30, and 90-day controls to change the trend period. This selector
changes the trend visualization; the KPI cards above do not change. On the Free
plan, only the 7-day view is available, and a notice explains what paid plans
add.

The live metric card is provided through Shopify analytics. If it is
unavailable, review the warning and follow the analytics-access steps in
Troubleshooting and FAQ.

Top product opportunities

On the Optimize plan, the Dashboard lists the products that most deserve a
look, with the reason for each. Select View opportunities for the full list.
See Product opportunities.

Active incidents

The final section lists up to five current incidents. Select an incident title
to view its baseline, observed value, evidence timeline, alert history, and
diagnostic packet.

Next: Commerce surface health

Updated on: 30/10/2026