Acknowledged incident
An active incident that a merchant has reviewed. Acknowledging does not stop monitoring or mark the signal as recovered.
Active incident
An incident with Open or Acknowledged status.
Agentic referring channel
The Shopify reporting dimension used to group sessions and attributed sales from AI-assisted commerce channels.
AI-referred orders
Aggregate Shopify orders attributed to an agentic referring channel using last-click attribution.
AI-referred revenue
Aggregate Shopify sales value attributed to an agentic referring channel using last-click attribution.
AI-referred sessions
Aggregate Shopify sessions grouped by the reported agentic referring channel.
Baseline
The reference value used to evaluate a change. AgentWatch anomaly detection uses the median of the previous seven consecutive completed days.
Completed day
A calendar reporting day that has ended. AgentWatch excludes the current partial day from daily analytics and anomaly calculations.
Critical
The highest AgentWatch severity. For traffic and catalog signals, it means a qualified drop of at least 60%. For health checks, it means three consecutive eligible failures.
Diagnostic packet
A sanitized text report containing incident context and aggregate evidence for support and troubleshooting.
Global Catalog search requests
Shopify-reported search activity associated with store products in Global Catalog. It is an exposure signal, not an ad impression or guaranteed ranking.
Health check
A read-only verification of analytics access or a machine-facing commerce capability.
Incident
A stored record created when a qualified signal crosses an anomaly threshold or an eligible health check fails repeatedly.
Last-click attribution
The reporting method used by Shopify for the aggregate orders and revenue shown by AgentWatch. It assigns the result to the last qualifying referring channel.
No data
The metric was unavailable or not reported. It is different from a verified value of zero.
Partial job
A monitoring operation where at least one source succeeded and at least one source failed or was unavailable. Previously good data is retained.
Resolved incident
An incident closed manually or after automatic recovery criteria were met.
UCP
The machine-facing commerce protocol surface AgentWatch checks for catalog, product, and cart capability discovery.
Warning
A condition that needs attention. For traffic and catalog signals, it means a qualified drop of at least 30%. For health checks, it means two consecutive eligible failures.