> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ecomx.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Data and Privacy

# Data and privacy

AgentWatch is designed as a read-only aggregate monitoring app. It does not
modify Shopify products, themes, storefront content, or customer records.

## Data AgentWatch processes

AgentWatch processes the minimum information required to provide monitoring:

- Store identity and configuration, including domain, store name, timezone,
  and currency.
- Alert preferences and an optional merchant-provided alert email.
- Shopify authentication sessions stored with Shopify's official session
  storage.
- Completed-day aggregate ShopifyQL metrics.
- Shopify product IDs with minimal title and status snapshots.
- Health-check results and response timing.
- Incidents, aggregate evidence, alert-delivery status, and monitoring job
  history.
- Weekly digest delivery status.
- On the Monitor and Optimize plans, messages you send through the in-app
  support chat. The chat is provided by Crisp, which also receives your store
  name, domain, and plan so support can help you faster.
- On the Optimize plan: daily per-product AI-referred order and sales totals,
  product readiness scores and issue lists, issues you dismissed, and the dates
  of product edits. To notice edits, AgentWatch keeps a fingerprint of the
  relevant product fields, not a copy of your product content.
- Limited operational information such as safe error codes and job status.

## Data AgentWatch does not store

AgentWatch does not persist:

- Customer names.
- Customer email addresses or phone numbers.
- Postal addresses.
- Individual order records.
- Individual browsing sessions.
- Payment-card information.

## How data is used

Data is used only to provide aggregate reporting, health monitoring, anomaly
detection, incident history, diagnostics, support, security, and
merchant-requested email alerts.

AgentWatch does not sell merchant or customer data.

## Retention

While the app is installed:

- Health, alert, and weekly digest delivery records are retained for up to 90
  days.
- Monitoring job history is retained for up to 30 days.
- Product edit records are retained for up to 180 days.
- Aggregate monitoring data remains available for the product experience until
  it is deleted according to the app's retention and lifecycle controls.

## Delete monitoring data

Open **Settings**, select the deletion confirmation, and choose **Delete
AgentWatch data**. This permanently removes aggregate metrics, product exposure,
per-product sales, readiness results, dismissed issues, product edit records,
weekly digest delivery records, health history, incidents, evidence, alert records, and job history for the
store without uninstalling the app.

## Uninstall behavior

Monitoring stops when Shopify notifies AgentWatch that the app was uninstalled.
Shopify authentication sessions are removed, and remaining shop-owned data is
deleted when Shopify sends its required shop-redaction request.

## Security and support

Access is authenticated through Shopify, traffic is encrypted in transit, and
diagnostic output is sanitized. When contacting support, never send Shopify
access tokens, passwords, API keys, or customer data.

For the full legal notice, use the AgentWatch Privacy Policy linked from the
app or its Shopify App Store listing.

Next: [Troubleshooting and FAQ](10-troubleshooting.md)