> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ecomx.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Alerts and Settings

# Alerts and settings

The Settings page controls email notifications, manual monitoring operations,
recent job visibility, and deletion of AgentWatch monitoring data.

## Configure email alerts

Incident emails are included on the Monitor and Optimize plans. On the Free
plan, Settings shows a notice: incidents still appear in the app, but no
incident, escalation, or recovery email is sent. You can still save an alert
email on Free to receive the weekly digest.

![Settings notice on the Free plan: email alerts are on paid plans](images/settings-free-alerts-notice.png)

1. Enter a valid address in **Alert email**.
2. Select **Enable email alerts**.
3. Select one or more categories:
   - **AI channel traffic anomalies**
   - **Global Catalog exposure anomalies**
   - **Repeated health-check failures**
4. Select **Save settings**.

The master **Enable email alerts** setting must be selected in addition to each
category you want.

AgentWatch sends one deduplicated notification when an incident:

- Opens.
- Escalates from Warning to Critical.
- Resolves automatically after recovery.

Manually resolving an incident does not send an automatic-recovery email.
AgentWatch also does not send a message for every monitoring run or every
evidence update.

## Weekly digest

The weekly digest is a short email summary of the last 7 completed days. It is
included on every plan and is turned on by default.

It contains:

- AI-referred sessions, orders, and revenue, with the change from the week
  before.
- Global Catalog search requests.
- Open incidents and the latest health status.
- On Optimize: your top three product opportunities and any product edits that
  were measured recently.

The digest goes to the **Alert email** address, once a week. It does not depend
on **Enable email alerts**, so you can receive the digest without incident
emails. If no alert email is saved, no digest is sent.

To stop it, clear **Send a weekly digest** and select **Save settings**.

![Alert preferences in Settings, with the Send a weekly digest option](images/settings-alert-preferences.png)

If Settings says the production email provider is not configured, contact
AgentWatch Support. That configuration cannot be fixed from the merchant UI.

## Monitoring operations

### Sync 30 completed days

Reads aggregate analytics for the latest 30 completed days and safely updates
stored metrics. Existing good data is retained when an upstream source is
temporarily unavailable.

### Run health checks

Runs the seven read-only health checks and records a new health run. You can
also run the same operation from the Health page.

Each type of manual operation has a one-minute cooldown. Wait for the current
operation to finish before starting another one.

## Recent runs

The table shows the 10 most recent manual and scheduled monitoring jobs:

- **Succeeded:** the operation completed successfully.
- **Partial:** at least one source succeeded and at least one source was
  unavailable; previously good data was retained.
- **Failed:** the operation did not complete.
- **Running:** the operation is still in progress.

The Records column shows how many records or checks the job processed. Trigger
identifies whether the operation was manual, scheduled, or installation-based.

If a scheduled run fails, wait for the next run or retry the equivalent manual
operation. Persistent failures should be reported with the relevant incident
diagnostic packet or exact run timestamp.

## Delete AgentWatch data

The **Delete AgentWatch data** action permanently deletes:

- Aggregate store and channel metrics.
- Product exposure history.
- Health-check history.
- Incidents, evidence, and alert-delivery records.
- Monitoring job history.

You must select the confirmation checkbox before deletion. This action does not
uninstall AgentWatch. Monitoring history can begin accumulating again after a
future sync or health run.

Deletion cannot be undone. Export or copy any incident details you need before
confirming.

Next: [Pricing and billing](08-pricing-and-billing.md)